Coverage and Conditions
In order to ensure peace of mind and protect your vacation, Ticket Protection Plan is essential for rail travelers. Rail passes are like cash. If you are traveling in Europe and your rail pass is lost or stolen, you will not receive a refund unless you have Ticket Protection Plan. Under the Ticket Protection Plan Program, you are entitled to a full refund of the unused portion of your original rail passes or replacement tickets (whichever is lower). This service is available for a nominal fee, and covers all rail passes issued by this site.
You must purchase rail Ticket Protection Plan at the same time as your pass. When you order your pass online, you will see that the box for Ticket Protection Plan is already set to accept. If you do not want to participate in the Pass Security Program you may change this and decline the protection.
We will reimburse the ticket or pass holder(s), named on the Ticket Protection plan issued by us, for the theft or accidental loss of the rail pass/tickets, subject to the following Exclusions, Limitations.
- A loss means the theft or accidental loss of the rail pass and tickets.
- Effective period of coverage is the period from the moment the ticket holder arrives in Europe until they leave Europe.
- Program agreements apply only to loss sustained during the effective period
This program does not apply to any loss caused by:
- Delay, detention or confiscation by customs officers, officials, police or other security officers.
- War, invasion, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection of military or usurped power.
- Any dishonest, fraudulent or criminal act by the pass holder.
- Damage due to wear and tear, gradual deterioration, vermin, or inherent vice.
Limits of Liability
The limits of liability shall be the lesser of the actual cash value of the rail pass at the time of the loss; or the unused portion of the rail pass - which is calculated by the total number of valid days allowed within the rail pass duration less the valid days used.
The loss date shall be the date on which the pass holder first became aware of the loss of the rail pass or the date 24 hours prior to the reporting of the loss to the police under the following condition #2, whichever is later.
Each claim will be reimbursed, for the unused value of the original lost or stolen pass, to the individual who paid for the coverage and met all the requirements as described herein.
- The ticket holder is responsible for the safety, security and supervision of the rail pass
- The ticket holder should file a police report within 24 hours of the loss or theft of the pass
- The ticket holder must either purchase a replacement rail pass or point to point tickets for the remainder of the trip. (Air and bus tickets do not apply)
- Notice of the claim must be given to us within 30 days of return from their trip
- To submit a claim, pass holder must follow all steps under the section "To File a Claim"
- If any claims made under this program are covered by any other valid and collectible insurance or indemnity, we will only pay the difference between the amount paid under the other policy and the total amount which would otherwise be payable under this program
- No change to this program will be valid unless outlined in writing and signed by us
- No legal action may be brought to recover on this program within 60 days after a claim has been submitted as required herein, and no such legal action may be brought after one year from the requirement time for a claim to be filed
- Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law
To File a Claim
Follow these simple steps in order to make a claim:
- Report loss/theft to local police within 24 hours.
- Purchase a new pass or rail ticket for the remaining days.
Within 30 days after returning home,
- A notarized written report that includes the pass holder's name, the date the pass was validated, how many days were unused, and a description of what happened to the pass.
- Your official police report and your replacement ticket receipt.
- Also include a copy of your airline ticket stubs/receipts (round-trip tickets from departure city to Europe)
Please make a photocopy of all documents for your own records.
Send all evidence to:
Ticket Protection Plan Claims Dept.
PO Box 5081
Phone: 0800 105959